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Managed IT services

A real IT department, on tap. Without the headcount.

We own the day-to-day work that keeps your team productive — onboarding, devices, identity, software, networks, vendors. Quietly, completely, with everything documented.

  • Day-one zero-touch laptop on every new hire's desk
  • Offboarding completes in 4 hours with audit trail
  • One playbook across every office and every country
Outcomes our clients see
< 60s
avg human first response
23%
avg IT spend reduction in year one
4 hrs
full offboarding turnaround
0 days
time without a laptop on day one
Get a written assessment

30 minutes. No pressure. Yours to keep.

Why companies call us

If any of this sounds familiar, you're in the right place.

"New hires sit around without laptops."

The gap: Nobody owns the device pipeline. HR thinks IT does. IT thinks HR does. Day one is awkward.

What we do: Zero-touch enrollment. Laptop arrives at the new hire's home, ships pre-imaged, signs in with their corporate identity, and is fully configured before their orientation call.

"Offboarding never finishes."

The gap: Departures keep their access for months. Your insurance underwriter is starting to ask uncomfortable questions.

What we do: A signed offboarding playbook that completes in 4 hours: identity revoked, sessions killed, devices wiped, files transferred, accounts archived, audit log produced.

"IT spend goes up, results don't."

The gap: Twelve SaaS contracts no one reviews. Cloud bills no one owns. A backup vendor renewed itself for $42K last week.

What we do: Monthly license, contract, and cloud reviews. Average year-one savings: 23%. Without firing tools that actually work.

What's included

Every capability you need. None you don't.

We build a tailored scope against your environment. Here's the full menu — pick what fits, drop what doesn't.

End-user support

Slack, Teams, email, phone, walk-up. A senior engineer answers within 30 minutes, with resolutions tracked to a published SLA.

Identity & access

Okta, Entra, Google Workspace, Jumpcloud — built right, with conditional access, MFA, SSO, and clean group policy.

Endpoint management

Mac, Windows, Linux, iOS, Android. Kandji, Jamf, Intune, Mosyle. One console, one policy, one truth.

Software & licensing

Procurement, deployment, license harvest, renewal calendar, vendor consolidation, bulk-buy negotiation.

Onboarding & offboarding

Zero-touch laptop deployment, day-one access, signed offboarding, asset retrieval, audit trails for every event.

Network & connectivity

Office Wi-Fi, ISP, firewall, VPN, ZTNA. Cisco Meraki, Ubiquiti, Fortinet, Aruba — opinionated, but pragmatic.

AV & meeting rooms

Zoom Rooms, Google Meet, Teams Rooms — installed, monitored, fixed before your CEO notices.

Print, SaaS, vendor mgmt

The boring but important glue. Printer fleets, SaaS vendor management, freight and warranty claims.

Documentation

Every system, account, configuration, and runbook in a clean wiki you actually own — yours forever.

What you'll have in 90 days

Real, measurable, signed-off.

Every deliverable is documented, version-controlled, and yours to keep — even if you ever leave.

  • Documented environment baseline

    A complete map of your IT, from Wi-Fi controllers to GitHub orgs.

  • Identity rationalization

    One IDP, clean groups, conditional access, MFA enforcement.

  • Asset register

    Every laptop, monitor, peripheral, and shipping address — version-controlled.

  • License audit & savings plan

    Annualized savings target with renewals tracked through a single calendar.

  • Runbooks & policies

    Onboarding, offboarding, incident, change, vendor — written, signed, exportable.

  • Live operations dashboard

    Tickets, SLAs, posture, spend — one URL, anytime.

  • Monthly executive review

    A 45-minute meeting with your dedicated lead engineer + account director.

  • 24/7 help desk

    A real human, every channel, every timezone, with a published SLA and credits.

How we work

A predictable process. No black boxes.

  1. 01

    Listen & assess

    30-min discovery + 2-week environment audit. Written assessment of your top risks. Yours to keep.

  2. 02

    Stabilize

    First 30 days: stop the bleeding. Phishing risk, missing backups, offboarded VPs with active credentials.

  3. 03

    Operate

    Help desk live. Endpoints managed. Identity clean. New-hire pipeline humming.

  4. 04

    Improve

    Monthly executive review. We bring metrics, you bring direction. Compounds every quarter.

Common questions

Top questions about managed it.

Don't see yours? Ask us anything — we answer real emails personally.

Will you replace our internal IT team?

Usually not. Most clients keep a 1–3 person internal team that we extend with 24/7 help desk, project capacity, and senior advisory. The internal team focuses on what makes you, you.

Can you support Mac, Windows, and Linux equally?

Yes. About 65% of our managed endpoints are Mac, 30% Windows, 5% Linux. We don't push a platform — we support the one your team actually wants.

How fast can you take over from our current MSP?

A typical transition takes 30–60 days, with help desk live within 14 days. We've done emergency take-overs in under a week.

Do you handle hardware procurement?

Yes — global procurement and shipping across 60+ countries. We hold a small inventory in San Francisco, Dublin, and Singapore for emergencies.

What does monthly pricing look like?

Per-user platform fee + per-environment ops fee. No surprise line items. Typical fully-managed pricing lands in the range of US$120–220 per user per month, depending on scope.
Ready when you are

Let's see if managed it is the right fit.

Book a 30-minute discovery call. We'll listen, ask better questions than the last guys, and write up a tailored proposal — only if it makes sense for you.