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Multi-location & global IT

One partner. Every office. Every country.

Whether you're in 2 cities or 22 countries, you shouldn't need 7 different IT vendors and a procurement war room. We unify it: one playbook, one identity, one help desk, one invoice — wherever your team works.

  • Procurement & shipping in 60+ countries
  • Local-language support across 7 languages
  • Country-by-country compliance baked in
Outcomes our clients see
60+
countries with procurement & shipping
14–30 days
new-office spin-up time
7
native languages on the help desk
< 4 hrs
field engineer dispatch (covered metros)
Get a written assessment

30 minutes. No pressure. Yours to keep.

Why companies call us

If any of this sounds familiar, you're in the right place.

"Every office runs IT a little differently."

The gap: San Francisco uses Okta. London uses Azure AD. Bangalore is on a spreadsheet. Try explaining that to an auditor.

What we do: One identity provider, one playbook, one asset register, one help desk — everywhere. Local autonomy where it matters; uniform standards where it counts.

"New offices take months to spin up IT."

The gap: Local procurement, ISP, Wi-Fi, security, MDM, language support — every new city is a 90-day project.

What we do: New-office playbook delivered in 14–30 days. Pre-staged hardware, local language support, audited compliance baseline from day one.

"Onboarding remote hires in new countries is a nightmare."

The gap: Buying the right laptop, shipping it, getting customs cleared, getting it set up in a country your last MSP couldn't spell.

What we do: Procurement + shipping in 60+ countries, local-spec hardware, customs handling, day-one zero-touch enrollment in any of them.

What's included

Every capability you need. None you don't.

We build a tailored scope against your environment. Here's the full menu — pick what fits, drop what doesn't.

Global procurement

Hardware sourced and shipped in 60+ countries. Local-spec keyboards, power, customs documentation. We hold buffer stock in 9 hubs.

Follow-the-sun help desk

24/7 in-house coverage from San Francisco, Dublin, Singapore. Native speakers in EN, ES, FR, DE, JA, ZH, HI.

Unified identity

One IDP across all regions. Conditional access by country/region. Lifecycle automation for hires/leavers worldwide.

Country-by-country compliance

GDPR, CCPA/CPRA, HIPAA, PIPEDA, APPI, LGPD — baked in, not bolted on.

Office build-out

New office Wi-Fi, ISP, firewall, AV, badge access — designed, deployed, documented in 14–30 days.

Local field engineers

14 US metros + 6 international cities. Field engineer at your office in <4 hours where covered.

Currency-aware billing

Bill in USD, EUR, GBP, SGD, INR. Local invoicing where needed. Single MSA, multi-region SOWs.

Local data residency

EU, UK, India, APAC — data residency by region for tools, backups, and logs.

Cross-border M&A IT

Acquisition integrations across borders. Day-one access, 100-day playbook, regulatory navigation.

What you'll have in 90 days

Real, measurable, signed-off.

Every deliverable is documented, version-controlled, and yours to keep — even if you ever leave.

  • Global IT operating model

    Documented standards, autonomy boundaries, and exception process.

  • Per-country compliance map

    A risk register tied to your real footprint, refreshed quarterly.

  • Procurement playbook

    Approved vendors, lead times, customs paths, exception path for every country.

  • New-office runbook

    A 30-day project plan you can hand to a real-estate or expansion team.

  • Field engineer network

    Coverage map, SLAs, named partners in every covered city.

  • Localization plan

    Language support, local vendors, country-specific tooling decisions.

  • Currency & billing setup

    MSA + per-region SOW + invoicing structure that works for your finance team.

  • Quarterly global review

    Cross-region trends, expansion plans, compliance updates.

How we work

A predictable process. No black boxes.

  1. 01

    Map

    Catalog every office, every country, every legal entity, every quirk. Build the global ops baseline.

  2. 02

    Unify

    Identity, asset register, help desk, monitoring — converged into one playbook with regional autonomy.

  3. 03

    Localize

    Language support, local vendors, country-specific tooling, compliance posture per region.

  4. 04

    Scale

    New offices in weeks. New countries in a month. Expansions become routine, not heroic.

Common questions

Top questions about multi-location & global.

Don't see yours? Ask us anything — we answer real emails personally.

How small / large does our footprint need to be?

We've done it for 2-office startups (SF + London) and 22-country enterprises. The same playbook scales — just more dials turned up.

Do you have your own staff in every country, or do you partner?

In our 6 hubs, all staff are W-2 employees of Athena IT. In other countries, we work with vetted, named partners — never anonymous subcontractors.

Can you support our compliance regime?

GDPR, CCPA/CPRA, HIPAA, PIPEDA, APPI, LGPD, NIS2, DORA — yes. We have active programs for each.

How do you handle data residency?

EU, UK, India, APAC residency available for backups, logs, and managed tools where regulation demands.

Can we onboard one country, then expand?

Yes. Many clients start with one region (often US or EU) and add others as their footprint grows. Same MSA, additional SOWs.
Ready when you are

Let's see if multi-location & global is the right fit.

Book a 30-minute discovery call. We'll listen, ask better questions than the last guys, and write up a tailored proposal — only if it makes sense for you.